Not receiving emails from us? This usually happens because our messages end up in your spam or junk folder. Check this folder and add our email address to your contacts to ensure you always receive future messages.

We respond to all inquiries within 24 hours on business days. Please note: we're closed on weekends, so emails sent during the weekend will be answered on Monday.

We offer various secure payment methods, so you can pay in the way that suits you best:

Online payment methods:
- iDEAL
- Bancontact
- EPS Überweisung
- Credit Card

Bank transfer:
You can also transfer your payment manually to our bank account. Use the details provided in the payment e-mail you've received after placing an order and selecting 'Bank transfer'. Please, always include your order reference number in the payment description so we can process your order quickly.

Cancelling your order depends on the payment status:

Before payment:
Haven't paid yet? You can easily cancel your order yourself. Log in to your account, go to your order history and click the "Cancel order" button. Didn't create an account? Please contact us.

After payment:
Already paid and still want to cancel? Contact us as soon as possible so we can check if your order has already been shipped. The faster you contact us, the better chance we have to cancel the shipment.

Contact us:
- Contact form
- Phone: +31 (0)38 2001 004
- WhatsApp

Whether your order can still be modified depends on what stage it's in. The sooner you contact us, the more options are available.

Before payment:
Haven't paid yet? We'll modify your order directly for you. This is the fastest and easiest way.

After payment, before shipping:
Already paid but your package hasn't been shipped yet? Contact us as soon as possible. We'll explore a suitable solution together, which may require additional steps depending on your modification.

After shipping:
Is your package already on its way? We can no longer make any changes. You can use our return policy after receiving your order.

Contact us via:
- Contact form
- Phone: +31 (0)38 2001 004
- WhatsApp

Is your voucher not working during checkout? This can have several causes.

Check the following:
- Is the voucher still valid? Some voucher codes have a limited validity period
- Did you enter the code correctly? Pay attention to upper and lower case letters
- Is there a minimum order amount required?
- Have you already used the voucher before? Some codes are valid for one-time use only

Is everything correct but the voucher still doesn't work? Please contact us. We're happy to help and ensure your discount is applied.

Contact us via:
- Contact form
- Phone: +31 (0)38 2001 004
- WhatsApp

We're sorry to hear you're not satisfied with your product. We're happy to help you find a good solution.

Contact us:
Describe your situation and include your order number. Our team will review your complaint and work with you to find the best solution.

Return policy:
You can always exercise your statutory right of withdrawal. Read more about the conditions and procedure in our return policy.

Get in touch:
- Contact form
- Phone: +31 (0)38 2001 004
- WhatsApp

We aim to respond to all inquiries within 24 hours on business days. Your satisfaction is our priority!

Yes, all packages are shipped completely discreetly. We understand that privacy is important.

Our packages are completely neutral on the outside. No one can see what's inside. The package only shows your delivery address and our return address.

This way you can have your order delivered with peace of mind, without the neighbors or the delivery person knowing what you ordered.

We ship to 29 European countries with the following delivery times:

- Netherlands: 1-2 business days

- Belgium: 1-3 business days

- Luxembourg: 1-3 business days

- Germany: 2-4 business days

- France: 2-4 business days

- Denmark: 2-4 business days

- Austria: 2-4 business days

- Czech Republic: 2-4 business days

- Liechtenstein: 2-4 business days

- Hungary: 3-5 business days

- Poland: 3-5 business days

- Slovakia: 3-5 business days

- Slovenia: 3-5 business days

- Spain: 3-5 business days

- Ireland: 3-6 business days

- Italy: 3-6 business days

- Croatia: 3-6 business days

- Sweden: 3-6 business days

- Bulgaria: 4-7 business days

- Estonia: 4-7 business days

- Finland: 4-7 business days

- Greece: 4-7 business days

- Latvia: 4-7 business days

- Lithuania: 4-7 business days

- Romania: 4-7 business days

- Portugal: 4-6 business days

- Cyprus: 5-8 business days

- Malta: 5-8 business days

- United Kingdom: 2-8 business days

Delivery times are indicative and may vary depending on the carrier and local circumstances. After dispatch, you'll receive a track & trace code to follow your package.

Yes, you can track every package online. As soon as your order has been shipped, you'll automatically receive a track & trace code by email. This allows you to follow your package in real-time and see when you can expect delivery. If you haven't received a shipping confirmation, please check your spam folder.

We work with UPS and DPD for shipping our packages. These reliable carriers ensure fast and secure delivery throughout Europe. Which carrier delivers your package depends on your location and availability. You'll always receive a track & trace code to follow your shipment.

We ship to the following 29 European countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

Don't worry, we're happy to help you track down your package.

Check the delivery time first:
The expected delivery time depends on your country. For the Netherlands this is 1-2 business days, for Belgium 1-3 business days, and for other European countries this can take up to 5-8 business days. Please account for possible delays during busy periods or due to local circumstances.

Check your track & trace:
You received a track & trace code by email after dispatch. This shows you exactly where your package is. Also check your spam folder if you haven't received a shipping confirmation.

Still haven't received your package?
Contact us if your package has exceeded the expected delivery time. We'll investigate it together.

Contact us via:
- Contact form
- Phone: +31 (0)38 2001 004
- WhatsApp

Yes, delivery to a pickup point is possible in many cases. This depends on your location and the available delivery options from our carriers UPS and DPD.

You'll see all available delivery options for your address during checkout in our webshop. If delivery to a pickup point is available, you can directly select your preferred location there, or we can do it for you.

This is ideal if you're not home during delivery or if you prefer to collect your package at a time that suits you.

Whether your address can still be changed depends on the status of your order.

Before shipping:
Hasn't your package been packed and shipped yet? Contact us as soon as possible. We can manually change your address as long as your order is still in our warehouse.

After shipping:
Is your package already on its way? Unfortunately, we can no longer change the address. Our carriers do not offer this option once a shipment is in transit.

The sooner you contact us after placing your order, the better chance we have to help.

Contact us directly via:
- Contact form
- Phone: +31 (0)38 2001 004
- WhatsApp

Yes, you can delete your account at any time through your account page: delete my account.

What happens to my data?
Your personal information such as name, address and email will be deleted. However, we are legally required to retain financial data for at least seven years for the tax authorities. This means that information about what was ordered and the amount paid remains stored, but is no longer linked to your personal details.

After deleting your account, it's no longer possible to trace who placed the order. This way we protect your privacy within the legal framework.

You can easily reset your password using the following link. Please make sure you are using the right email address:

click here

Unfortunately, you can't change your email address in your account yourself, but we're happy to help.

Contact us and include your current email address and the new email address you want to use. Our team will then manually update this in the system for you.

Please note: use the email address currently linked to your account when contacting us, so we can verify your identity.

Contact us via:
- Contact form
- Phone: +31 (0)38 2001 004
- WhatsApp