Shipping
We handle every order with care and discretion. Our team works daily to ensure smooth processing so that you receive your order comfortably and without hassle. Orders are usually shipped within 1–2 business days.
Shipping & Delivery
- All shipments come with Track & Trace, so you can easily follow your package online.
- We make every effort to ship each order as quickly as possible. During busy periods or holidays, delivery may take a little longer.
- Please note (UK): orders to the United Kingdom may take longer to arrive.
Address & Delivery
- When checking out, always make sure your name, street, house number, postal code, and city are complete and correct.
- Delivery to a pickup point is possible if you select this option at checkout (where available in your region).
- Acceptance by neighbors or household members may vary depending on the carrier; please follow the Track & Trace updates for the latest status.
Discreet & Secure Packaging
- Your order is packaged discreetly, without recognizable markings.
- We use sturdy packaging and protective materials to help prevent damage during transport.
Defective or Damaged Product
If your order arrives (partially) damaged or you receive a defective product, please notify us within 7 days of receipt. Contact us by email or phone, preferably with photos of the outer packaging and contents. This allows us to quickly review the situation and offer an appropriate solution.
- Please contact us first — we will work with you to find the best solution.
- Do not return a product before contacting us; in many cases we can resolve the issue faster and more easily if you reach out first.
Returns & Refunds
- A refund will be processed once we have safely received and inspected the original products.
- Original shipping costs are non-refundable, unless otherwise agreed.
- If you would like to return an item or have a question about your shipment, get in touch with us — we are happy to help.
More Information
For full details regarding orders, shipping, and returns, please see our Terms and Conditions.