Faqs By General Order Questions
Why don't I receive any mails?
Not receiving emails from us? This usually happens because our messages end up in your spam or junk folder. Check this folder and add our email address to your contacts to ensure you always receive future messages.
We respond to all inquiries within 24 hours on business days. Please note: we're closed on weekends, so emails sent during the weekend will be answered on Monday.
What payment options are available?
We offer various secure payment methods, so you can pay in the way that suits you best:
Online payment methods:
- iDEAL
- Bancontact
- EPS Überweisung
- Credit Card
Bank transfer:
You can also transfer your payment manually to our bank account. Use the details provided in the payment e-mail you've received after placing an order and selecting 'Bank transfer'. Please, always include your order reference number in the payment description so we can process your order quickly.
How do I cancel my order?
Cancelling your order depends on the payment status:
Before payment:
Haven't paid yet? You can easily cancel your order yourself. Log in to your account, go to your order history and click the "Cancel order" button. Didn't create an account? Please contact us.
After payment:
Already paid and still want to cancel? Contact us as soon as possible so we can check if your order has already been shipped. The faster you contact us, the better chance we have to cancel the shipment.
Contact us:
- Contact form
- Phone: +31 (0)38 2001 004
- WhatsApp
I want to change my order, is that possible?
Whether your order can still be modified depends on what stage it's in. The sooner you contact us, the more options are available.
Before payment:
Haven't paid yet? We'll modify your order directly for you. This is the fastest and easiest way.
After payment, before shipping:
Already paid but your package hasn't been shipped yet? Contact us as soon as possible. We'll explore a suitable solution together, which may require additional steps depending on your modification.
After shipping:
Is your package already on its way? We can no longer make any changes. You can use our return policy after receiving your order.
Contact us via:
- Contact form
- Phone: +31 (0)38 2001 004
- WhatsApp
My voucher is not working, what should I do?
Is your voucher not working during checkout? This can have several causes.
Check the following:
- Is the voucher still valid? Some voucher codes have a limited validity period
- Did you enter the code correctly? Pay attention to upper and lower case letters
- Is there a minimum order amount required?
- Have you already used the voucher before? Some codes are valid for one-time use only
Is everything correct but the voucher still doesn't work? Please contact us. We're happy to help and ensure your discount is applied.
Contact us via:
- Contact form
- Phone: +31 (0)38 2001 004
- WhatsApp
I am not satisfied with my product, what should I do?
We're sorry to hear you're not satisfied with your product. We're happy to help you find a good solution.
Contact us:
Describe your situation and include your order number. Our team will review your complaint and work with you to find the best solution.
Return policy:
You can always exercise your statutory right of withdrawal. Read more about the conditions and procedure in our return policy.
Get in touch:
- Contact form
- Phone: +31 (0)38 2001 004
- WhatsApp
We aim to respond to all inquiries within 24 hours on business days. Your satisfaction is our priority!