Faqs By General Order Questions

You may not receive an email from us because our email address is not known to your email system. Always check your spam box to see if our mail did not come here by mistake.

We always try to reply to our emails within 24 hours of receipt. Please note that Next Level is closed on weekends. Emails we receive on weekends will be answered monday.

These are the data of our Dutch ING Bank account:

Account Holder: NLNaturals
IBAN: NL51INGB0008958604
SWIFT / BIC: INGBNL2A

Bank address:

ING
Friesewal 1
8011 XE Zwolle
The Netherlands

We currently accept the following payment methods:

- Bank Transfer
- Global Web Pay (United Kingdom)
- Giropay (Germany)
- iDEAL (Netherlands)
- Credit Card

If you want to make a bank transfer you can do so to the details below:

Account name: NLNaturals
IBAN: NL51INGB0008958604

BIC/SWIFT: INGBNL2A

Bank address:

ING
Friesewal 1
8011 XE Zwolle
The Netherlands

You can cancel your order yourself, as long as you haven't paid yet. If you want to cancel, just press the "Cancel Order" button in the order history of your account. This can be found at the bottom left of our website. If you have not created an account, please contact customer service. 

If you want to cancel after you have paid, please contact our customer service as soon as possible. They will check if your order already has been shipped or not. 

Once you have paid for your order, we can only adjust your order if the products have an equal value. If you want to add products to your order, the easiest way is that cancel your order and give you a voucher with the same value as the paid amount. Then you can redo the order using this voucher.

If you want us to do that for you, please contact us as soon as possible so we can arrange it for you!

Contact customer service:

Whatsapp: click here
E-mail/support ticket: click here

Please contact customer service via mail or whatsapp, we will solve this for you.

Whatsapp: click here
E-mail/support ticket: click here