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Frequently asked questions

Een vraag stellen

Why don't I receive any mails?

You may not receive an email from us because our email address is not known to your email system. Always check your spam box to see if our mail did not come here by mistake.

We always try to reply to our emails within 24 hours of receipt. Please note that Next Level is closed on weekends. Emails we receive on weekends will be answered monday.

What are your Bank details?

These are the data of our Dutch RABO Bank account:

Account Number: 0112034357
Account Holder: Next Level
IBAN: NL28 RABO 0112 0343 57
SWIFT / BIC: RABONL2U

What are the delivery times for an order?

When you order before 17:00 and the product is available, you will receive the package the next day!*

*This is only so in the Netherlands

Packages to other countries have a longer delivery time.
Some destinations:
Belgium 1-2 days
Germany 2-3 days
France 2-3 days
Greece 4-7 days
Spain 3-5 days
United Kingdom 2-3 days

Is it possible to follow my package online?

International shipments are possible to follow with PostNL. Through the mail you will receive a Track & Trace once your package has been sent. If you did not receive it, please email us by email or chat!

How will my package be shipped?

Your order will be shipped with PostNL. You will automatically receive a Track & Trace code when the package has been sent.



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Using Kratom: the best way to do so!

As with many powder extracts of plants, kratom does not easily mix with water. Many people drink kratom it with water or making tea. There is a special way to consume Kratom water. In this way, you will have the best benefits of the Kratom with the least hassle. 
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The difference between Raw Cacao and Cacoa and why Cacao is a Superfood!

The difference between Raw Cacao and Cacoa and why Cacao is a Superfood!

Nothing is more tempting than a bar of chocolate. Nowadays you see chocolate everywhere. There are few people who can resist chocolate. More and more of us are moving towards a healthier lifestyle. As a result, we are leaving more or less milk or white chocolate and are looking for good alternatives. Nowadays, cocoa is seen as Superfood. But you have Cocoa and Cacoa. But what is the difference?
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Kratom Recipes - make your kratom as tasty as possible

Kratom is not known for its delicious taste. You do not take it to give your taste buds a nice sensation. But with these Kratom recipes, the taste will be a lot better!
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New: Our new Premium Rapé productline

New: Our new Premium Rapé productline

Finally our new Rapé has arrived! Our specialists hand picked a selection and we turned it into our Premium line Rapé. Our Premium Rapé productline is a collection with Rapé straight from the tribes, strong effect and also the favourite picks of our Rapé specialists that are part of the Next Level team. 
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Next Level, CC Nr: 65032454 VAT Nr: NL855954188B01 
IBAN: NL28RABO0112034357 BIC/SWIFT: RABONL2U Webshop: Telfordstraat 35A, 8013 RL, Zwolle Shop: Steenstraat 22, 8011TV Zwolle
Telephone: +31382001004 | E-mail Adres: info@nextlevelsmart.nl | Whatsapp: +31(0)636103704