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Faqs By Shipment

What are the delivery times for an order?

International orders can take a few days before they arrive. This is an estimation of the shipment duration:

Netherlands 1-2 days
Belgium 1-3 days
Germany 2-4 days
France 2-4 days
Greece 4-7 days
Spain 3-5 days
United Kingdom 2-8 days
United States - 3 - 8 days

Is it possible to follow my package online?

International shipments are possible to follow with UPS. Through the mail, you will receive a Track & Trace once your package has been sent. If you did not receive it, please contact us through Whatsapp or mail!

Which carrier do you use for shipments?

International orders are shipped with UPS. Orders in the Netherlands are either shipped with Packs (letterbox package) or DHL. You will automatically receive a Track & Trace code when the package is shipped.

Do you ship to my country?

We ship to most European countries. We can send packages to at least the following countries:

  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic Slovakia
  • Estonia
  • Finland
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Malta
  • Monaco
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • The Netherlands
  • United States
  • Ukraine

Please read the first part of our Terms and Conditions before placing an order if you are from the UK or the United States

I haven't received my order yet, now what?

Has the estimated delivery time passed? Please contact customer service via Whatsapp (06-36103704), email (support @, or call us at 038-2001004 then we will check the status of your shipment.

Can my package be delivered to a pickup point?

No, international shipments can only be shipped to a home or work address at the moment. 

I would like to change my address after I placed my order, is that possible?

If you would like to change the delivery address of your package after you have placed an order, please contact us as soon as possible. We can change the address manually when the package has not yet been packed and/or shipped. 

When you first arrive on the "NEXT LEVEL" site it states up top in a scrolling text that and I quote " free shipping from £25" but when I checkout it says that shipping costs will be £37.19. What about the free shipping?