Complaints
At Next Level Smart, we strive to provide you with the best service and high-quality products. Customer satisfaction is our top priority—not as an empty marketing phrase, but because we genuinely want every order to meet your expectations.
However, things can occasionally go wrong. Perhaps a product wasn't what you expected, something arrived damaged, or the communication didn't go as smoothly as you'd hoped. Whatever the reason: we understand this can be frustrating, and we take your complaint seriously.
The good news? In almost all cases, we can work it out together. Our team is ready to think along with you and find a solution that works for you. Let's resolve this together.
Get in touch with us
The fastest way to reach a solution is by contacting us directly. Tell us what happened and what you expect—we'll then look at what we can do for you.
How to reach our customer service:
Email: support@nextlevelsmart.nl
Contact form: Submit your message here
Phone: +31 38 200 10 04
WhatsApp: Chat with us
Describe your situation as completely as possible—the more we know, the better we can help. If possible, include your order number so we can get started right away.
Your rights and our agreements
As a customer, you naturally have certain rights. Changed your mind? You can exercise your right of withdrawal within 14 days. Want to know more about how we work and what you can expect from us? Check our terms:
Useful information:
📋 Terms and conditions - Our agreements at a glance
↩️ Right of withdrawal - Information about returns
What if we can't reach an agreement?
We don't expect it to come to this, but if we're unable to reach a solution together, there are other options available. You can then turn to external mediation.
External dispute resolution
If your complaint hasn't been resolved to your satisfaction after contacting us, you can submit it to Stichting WebwinkelKeur for independent mediation.
Living in the EU? You can also use the ODR platform of the European Commission for online dispute resolution.
We hope it won't come to this, of course. Let us know first—chances are we'll sort it out together quickly. 🤝