Complaints

Oh no, how unfortunate! We sincerely apologize. Customer satisfaction is our top priority. But sometimes, even we get it completely wrong. And you end up bearing the brunt of it. That shouldn't happen. That's why we ensure that if something does go wrong, we find a suitable solution to keep you satisfied.

We recommend that you first make your complaints known to us by emailing support@nextlevelsmart.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via the Stichting WebwinkelKeur. From February 15, 2016, consumers in the EU also have the opportunity to report complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the platform of the European Union."