The shipment is important to us. We are always looking for new ways to deliver your order as quickly and discreetly as possible to you. We strive to deliver your order on time and we understand that privacy is very important to you.
To offer you the best possible service, however, there are some countries where we send nothing or only certain products to. To know which products we send to your country, see information below.
All our packages are sent with "Track & Trace" that you can track your order online.
1. We strive to deliver your order on time, the client and / or receivers are responsible for during the purchase providing the complete and correct delivery address.
2. Next level is not responsible for packages that are confiscated at the country border of the recipient's country. We give 35% discount on a next order if this occurs.
3. In the event that you receive a defective or damaged product, please contact us via telephone or email. Do this within seven days of receiving your order, preferably with a photo of the package and its contents. Please do not send items back without prior authorization.
Only when the products are safe we have received and inspected, a refund will be done. Original shipping and duties can not be refunded. The same goes for other expenses for the return and ensuring products unless otherwise agreed.
4. As stated in our Terms and Conditions, the liability is transferred to the customer / recipient when an order leaves our warehouse. If your package is stopped by customs because of the content, we can not be held liable.
All shipments are insured against theft and damage during transport. If for whatever reason, the products do not arrive, we will first start an investigation at the postal company. This may take some time, please be patient when this occurs. If it is clear what went wrong with the package, we will send the order again or you will get your money back. This only applies to theft and damage.
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